MTN Ghana has confirmed the recent cybersecurity incident it suffered may have compromised the data of about 5,700 customers.
According to an official statement, MTN’s platforms remain fully operational despite the breach. The company emphasized that the confidentiality, integrity, and availability of its systems are central to its operations.
“Our platforms remain fully operational, and we continue to monitor our environment closely,” the company stated.
“the confidentiality, integrity and availability of our systems remain central to how we operate and serve our customers,” the company added.
At this early stage of investigations, the full extent of the breach has not yet been determined. However, MTN Ghana stated that the affected customers would be contacted individually to address any concerns.
MTN Group is collaborating with leading cybersecurity experts to conduct a thorough forensic investigation. The company confirmed that all necessary resources have been deployed to resolve the matter according to its established security protocols.
Customers have been urged to remain vigilant and adhere to basic cybersecurity practices. These include updating mobile and banking apps, using strong and unique passwords, enabling multi-factor authentication, and avoiding suspicious messages or links.
MTN reassured its stakeholders that safeguarding customer information remains its highest priority. The company pledged to manage the situation carefully and provide continuous updates as investigations progress.
Customers seeking support have been advised to call MTN Ghana’s toll-free number, 100.
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