Access Bank Zambia has confirmed a suspected external threat targeting its digital infrastructure, which led to recent disruptions in customer service.
In a press statement on June 30, the bank disclosed that its internal monitoring systems detected a potential cyber threat on June 25, 2025.
This prompted the institution to suspend specific digital services as a precautionary measure under its risk management protocols.
Customers had earlier reported difficulties in accessing banking services, including failed transactions on digital platforms.
Kalumbu Nyikosa-Kearns, Head of Corporate Communications and Brand Management, stated, “Thanks to the swift action of our technical teams and the effectiveness of our cybersecurity framework, no customer funds or personal data were compromised at any time.”
She further noted that restoration efforts were in advanced stages, with internet banking and ATM services at selected branches now fully operational.
Testing and restoration work on the bank’s Mobile Banking, Tenga, and SmartPay platforms is nearing completion, with full service expected shortly.
The bank confirmed that civil servant salaries were processed successfully. It extended branch hours on June 27 and 28 to facilitate customer withdrawals during the disruption.
Access Bank Zambia reaffirmed its commitment to customer safety, citing its multi-layered cybersecurity strategy aligned with international banking standards.
Source: mwebantu
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